Privacy Statement2017-02-16T18:35:52-05:00

Privacy Statement

The Quack, Inc., with a trade name of Quacker Factory, has developed the following privacy policy for its Website. Our privacy policy is designed to provide transparency into our privacy practices and principles, in a format that our guests can navigate, read and understand. We are dedicated to treating your personal information with care and respect. Your use of our Website and/or applications constitutes your knowledge and acceptance of this privacy policy.

This privacy policy describes the treatment of information provided or collected on the Website. It also explains the treatment of information provided or collected on applications we make available on third-party sites or platforms if disclosed to you in connection with use of the applications. We follow this privacy policy in accordance with local law in the places where we operate.

  1. Types of Information We Collect

We collect two basic types of information: (1) personal information; and (2) anonymous information, which may be used to create aggregate information.

We collect the following categories of information:

  • Registration information you provide when you create a Quacker Factory Social Account and Profile, including your user name, email address, password, first name and surname, date of birth, and your city, state and country of residence.
  • Information you provide in public forums on our Website and applications.
  • Information sent either one-to-one or within a limited group using our message, chat, post or similar functionality, where we are permitted by law to collect this information.
  • Information you provide to us when you use our Website and applications, our applications on third-party sites or platforms such as social networking sites, or link your profile on a third-party site or platform with your Quacker Factory Social account.
  • Location information when you visit our Website or use our applications, including location information either provided by a mobile device interacting with our Website or applications (including through beacon technologies), or associated with your IP Address, where we are permitted by law to process this information.
  • Usage, viewing and technical data, including your device identifier or IP Address, when you visit our Website, use our applications on third-party sites or platforms or open emails we send.
  1. How We Collect Your Information

We collect information you provide to us when you request information from us, register with us, participate in public forums or other activities on our Website and applications, respond to customer surveys, or otherwise interact with us. Please keep in mind that when you provide information to us on a third-party site or platform (for example, via our applications), the information you provide may be separately collected by the third-party site or platform. The information we collect is covered by this privacy policy and the information the third-party site or platform collects is subject to the third-party site or platform’s privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our applications.

We collect information through technology, such as cookies, Flash cookies and Web beacons, including when you visit our Website and applications or use our applications on third-party sites or platforms.

  1. Use of Your Information by Quacker Factory

Quacker Factory will be the data controller for your information and, unless prohibited under applicable law, will use your information on its own behalf (as a data controller) for the following purposes:

  • Provide you with information, products, and services you request;
  • Communicate with you about your account or transactions with us and send you information about features on our Website and applications or changes to our policies;
  • Consistent with local law and choices and controls that may be available to you:
    • Send you offers and promotions for our products and services;
    • Personalize content and experiences;
    • Provide you with advertising based on your activity on our Website and applications and on third-party sites and applications.
  • Optimize or improve our products, services and operations; and
  • Detect, investigate and prevent activities that may violate our policies or be illegal.
  1. Sharing Your Information with Other Companies

We will not share your personal information outside of Quacker Factory except in limited circumstances, including:

  • When you allow us to share your personal information with another company, such as:
    • Electing to share your personal information with carefully selected companies so that they can send you offers and promotions about their products and services; and/or
    • Directing us to share your personal information with third-party sites or platforms, such as social networking sites.

Please note that once we share your personal information with another company, the information received by the other company becomes subject to the other company’s privacy practices.

  • When we share personal information with third parties in connection with the sale of a business, to enforce our Terms of Use or rules, to ensure the safety and security of our guests and third parties, to protect our rights and property and the rights and property of our guests and third parties, to comply with legal process or in other cases if we believe in good faith that disclosure is required by law.
  1. Your Controls and Choices

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with local law, your controls and choices may include:

  • You may correct, update and delete your Quacker Factory Social account.
  • You may change your choices for subscriptions, newsletters and alerts.
  • You may choose whether to receive from us offers and promotions for our products and services.
  • You may choose whether to receive targeted advertising from many ad networks, data exchanges, marketing analytics and other service providers at
  • You may request access to the personal information we hold about you and that we amend or delete it.

You may exercise your controls and choices, or request access to your personal information, by managing your Quaker Social account settings, contacting guest services, or following instructions provided in communications sent to you. Please be aware that, if you do not allow us to collect personal information from you, we may not be able to deliver certain products and services to you, and some of our services may not be able to take account of your interests and preferences. If you have questions regarding the specific personal information about you that we process or retain, please contact guest services.

  1. Children’s Privacy

Our services are not intended for use by children, and the terms and conditions governing the use of our services require that you must be at least 18 years old to use them. In addition, we do not solicit or collect information from anyone who tells us that he or she is under 13 years of age.

  1. Data Security, Integrity and Retention

The security, integrity and confidentiality of your information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use and modification. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

  1. Data Transfers, Storage and Processing Globally

We operate globally and may transfer your personal information to parties in locations around the world for the purposes described in this privacy policy. Wherever your personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information. Additionally, when using or disclosing personal information transferred from the European Union, we abide by the Safe Harbor Principles as set forth by the U.S. Department of Commerce, use standard contract clauses approved by the European Commission, adopt other means under European Union law for ensuring adequate safeguards, or obtain your consent. We also apply the substantive requirements of the Safe Harbor Principles when transferring personal information from Australia.

  1. Changes to this Privacy Policy

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide notice to you of these changes by updating the Quacker Factory Privacy Policy and, where required by applicable law, we will obtain your consent.

  1. Comments and Questions

If you have a comment or question about this privacy policy, please contact guest services at:

Guest Services

Quacker Factory

14 NE 22nd Street

Delray Beach, FL 33444

Our Website and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our Website or applications and to read the privacy policies of other sites that may collect your personal information.

  1. Definitions

Aggregate Information. Aggregate information means information about groups or categories of guests, which does not identify and cannot reasonably be used to identify an individual guest.

Anonymous Information. Anonymous information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual guest.

Application. Application means a program or service operated by us (or on our behalf) that may be displayed on various online, mobile or other platforms and environments, including those operated by third parties, which permits us to interact directly with our guests.

Data Controller. The data controller is the subsidiary or affiliated entity of The Quack Inc., that is responsible for the personal information collected from sites and applications.

Data Processor. A data processor is a person or entity that processes personal information on behalf of a data controller (or data controllers) and is permitted to perform data processing only as directed by the data controller(s).

IP Address. An IP address is associated with the access point through which you enter the Internet, and is typically controlled by your Internet Service Provider (ISP), your company, or your university. We may use IP addresses to collect information regarding the frequency with which our guests visit various parts of Website and applications, and we may combine IP addresses with personal information.

Notice. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on our Website and applications, or by other means, consistent with applicable law.

Personal information. Personal information means information that identifies (whether directly or indirectly) a particular individual, such as the individual’s name, postal address, email address and telephone number. When anonymous information is directly or indirectly associated with personal information, this anonymous information also is treated as personal information.

Public Forums. Our Website and applications may offer message boards, conversation pages, blogs, chat rooms, social community environments, profile pages, and other forums that do not have a restricted audience. If you provide personal information when you use any of these features, that personal information may be publicly posted and otherwise disclosed without limitation as to its use by us or by a third party. To request removal of your personal information from a public forum on one of our sites or applications, please contact guest services.

Quacker Factory. Quacker Factory refers to The Quack, Inc. and its Trade Name Quacker Factory, which offers its products and services.

Website.   Means and any and all of the related web pages or domain names operated by The Quack, Inc.

Updated as 11/06/2015

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